FraudSmart® Webinars

Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor.  Users can choose different training topics to create a more personalized training program.

These virtual sessions utilize a webinar platform and feature professional and industry-expert instructors for each topic. Many courses have been approved for Continuing Education (CE) credits in certain states.

To access a FraudSmart course, register through NICTA.org. If you do not have NICTA access, fill out this request form.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

  • Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
  • Attend session for a minimum of 55 minutes
  • Respond to all poll questions

OSINT in Tactical Investigations

November 16, 2026 | 10 am CST

The class emphasizes the transformative impact of the internet, Artificial Intelligence, and facial recognition on investigative methods. Additionally, instead of solely concentrating on individuals, the course underscores the significance of pinpointing actionable intelligence. Participants will learn essential research skills to identify and analyze information related to individuals, including their identification, movements, business affiliations, family ties, as well as addresses and telephone numbers. 

Not available for CE Credit

Pet Insurance Fraud

November 17, 2026 | 12 pm CST

This course provides a comprehensive overview of pet insurance fraud, including its impact, detection, prevention, and legal implications. Participants will learn about different types of pet insurance fraud, recognize red flags, and understand the legal consequences of fraudulent activities. The course also covers advanced detection tools and ethical considerations, with a practical scenario.

CE Credit: DE, FL, NC, & TX

Life After Death

November 17, 2026 | 2 pm CST

Discover ways in which bad actors are using fake death schemes to exploit the life insurance mechanism for their financial gain.    

CE Credit: DE, FL, NC, & TX

Harvesting the Truth: Detecting Fraud in Commercial Agriculture

November 18, 2026 | 12 pm CST

This course provides a comprehensive overview of commercial agricultural fraud, equipping learners with the skills to identify, investigate, and prevent fraudulent activity across crop, livestock, equipment, and policy lines. Participants explore current and emerging fraud trends, digital deception tactics, and common red flags found in agricultural claims. Through real-world examples, interactive activities, and a detailed case study (“The Tractor That Wasn’t”), learners gain practical experience using investigative tools such as metadata analysis, geospatial imagery, GPS verification, and document validation. By the end of the course, attendees will be prepared to recognize suspicious patterns, verify ownership and loss details, and apply modern investigative techniques to reduce fraud risk in agricultural insurance.

CE Credit: DE, FL, NC, & TX

Arson or Ashes? - How Investigators Uncover Vehicle Fraud After Wildfires

November 19, 2026 | 12 pm CST

Wildfire events are increasing across the U.S., leaving behind thousands of damaged vehicles. While many are legitimate losses, others are opportunistic fraud cases staged under the cover of chaos. This session equips investigators with strategies to identify arson indicators, analyze vehicle burn patterns, leverage technology and AI, and collaborate with fire agencies to distinguish between authentic wildfire damage and staged vehicle losses.

CE Credit: DE, FL, NC, & TX

Disaster Exploitation-Investigating Third Party Fraud

November 19, 2026 | 2 pm CST

Catastrophic events create urgency, confusion, and vulnerability—conditions that fraudsters exploit. This course equips investigators, adjusters, and SIU professionals with a deep understanding of third-party actors (contractors, public adjusters, vendors, attorneys, and organized fraud rings) who capitalize on disasters to commit insurance fraud. Participants will examine current fraud trends, emerging tactics (including AI-driven fraud), and practical investigative strategies to identify and disrupt these schemes. 

CE Credit: DE, FL, NC, & TX

Auto Physical Damage Claims

November 20, 2026 | 12 pm CST

This instructor-led course provides an overview on how to recognize auto physical damage fraud schemes. The three common fraud schemes will be described and auto physical damage fraud indicators and action steps will be explained. This course is suitable for those who work on physical damage claims, appraisers and people who take first reports. 

CE Credit: DE, FL, NC, & TX

Fundamentals of Interviewing

December 1, 2026 | 12 pm CST

This course provides insurance professionals with foundational and tactical interviewing skills to effectively gather information from claimants, witnesses, and company representatives. Participants will learn structured interview approaches, rapport-building strategies, and targeted questioning techniques that uncover inconsistencies, elicit detailed responses, and identify potential indicators of insurance fraud. The course emphasizes pre-interview preparation, real-time listening and analysis, and post-interview actions aligned with investigative best practices.

Not available for CE Credit

Depositions, Recorded Statements, and Testifying-Preparing for the Tough Questions

December 2, 2026 | 12 pm CST

Part 2 of a 4-part series with Bob Horst, Managing Partner of Horst Krekstein & Runyon LLC.

CE Credit: DE, FL, NC, & TX

Vehicle Arson and Insurance Fraud - How the Crime & Investigation Has Evolved

December 3, 2026 | 12 pm CST

This course explores how vehicle arson has evolved from impulsive, emotion-driven acts to calculated, financially motivated insurance fraud. Participants learn to recognize modern red flags, including manipulated digital evidence and inconsistencies in claim narratives. The training emphasizes adopting a strong investigative mindset—documenting early, asking open‑ended questions, and verifying details immediately. By the end of the session, learners are equipped with practical tools to identify, investigate, and respond to arson‑for‑profit schemes more effectively.

CE Credit: DE, FL, NC, & TX

Application Fraud

December 9, 2026 | 10 am CST

This course provides an overview of application fraud in the insurance industry. Participants will learn about different types of fraud, levels of proof, and practical steps to prevent and address fraud. The course includes topics such as insurance fraud, fraud schemes, and the importance of insurance applications. Note: CE Approved as an "Ethics" course

CE Credit: DE, FL, NC, & TX

Rental Car & TNC Fraud

December 10, 2026 | 12 pm CST

This course is designed to provide participants with an understanding of the various fraud schemes associated with rental cars and transportation network companies (TNCs). Participants will learn about the business models of TNCs, common fraud schemes, and the legal and policy challenges involved. The course will also cover best practices for detecting and investigating fraud, leveraging investigative advantages, and understanding trends in the courts. 

CE Credit: DE, FL, NC, & TX